Contact Us

Get in Touch

Our team is dedicated to providing exceptional service. Whether you have questions about our products, need assistance with your order, or are interested in collaboration opportunities, we're here to help.

Contact Information

General Inquiries
info@masidy.shop
For product information, brand inquiries, and general questions

Customer Care
support@masidy.shop
Dedicated support for orders, shipping, returns, and account assistance

Partnership & Collaborations
partner@masidy.shop
For brand partnerships, influencer collaborations, and creative projects

Our Commitment

We pride ourselves on responsive, personalized service. All inquiries receive a reply within 24-48 business hours. For time-sensitive order matters, please include your order number in the subject line to ensure priority handling.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM CET
Weekend: Closed

Quick Answers

Many common questions can be answered immediately in our comprehensive FAQ section, covering shipping policies, returns, product care, and more.

MASIDY — Excellence in Every Detail.